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Frequently Asked Questions

Please find below some common and frequently asked questions and answers. If you need any further information contact our nbn team.

What is the national broadband network (nbn)? Navigation Show below Hide below

The National Broadband Network is a government initiative owned by nbn co limited and is one of Australia’s largest ever infrastructure projects. Initial internet speeds will be as high as 100Mbps with the potential to increase to one gigabit per second (1Gbps) in years to come.

The rollout of this new technology means that existing telecommunications networks used to deliver internet and phone services are being replaced with superior connections. 

Because the nbn will replace the existing copper network your business uses for its fixed line and internet services, you’ll need to move to the nbn for voice and data services to stay connected. We can provide you with more information about our nbn plans right here on our website.

How will the nbn affect me? Navigation Show below Hide below

The nbn is essential for Australia’s digital evolution and is designed to provide access to a minimum level of broadband services across the nation. Not only will you get faster connections and consistent speeds, it will enable your business to take advantage of digital technologies regardless of your location, gain valuable access to new markets and compete on a global scale.

The new broadband network will help your business become more productive, more efficient and more than ready for a digital future. It will also allow potential reduced costs for voice services via ‘Hosted’ and ‘Over-The-Top’ voice solutions through your internet connection. 

When is the nbn coming to my area? Navigation Show below Hide below

The nbn is rolling out the network in a staged process all over Australia.  Some areas are already nbn-ready, while new areas are being connected every month.  To find out when nbn will be available in your area, check our interactive rollout map. And there’s no need to worry, you will be given plenty of notice when the nbn is coming to your area. You can also register your details via our website and we’ll keep you updated and let you know when it’s about to go live in your area. For more information, contact our team on 1300 682 163.

How do I get connected to the nbn? Navigation Show below Hide below

Getting connected is easier than you might think. Once you’ve checked that the nbn is in your area via our rollout map contact our nbn team on 1300 682 163 and they’ll guide you through the process. You may need a technician to visit your premise to complete the installation but our experts are here to ensure you have a smooth transition to the new network. 

How does the nbn work? Navigation Show below Hide below

The nbn will use a mixture of technologies.  Depending on your location, your business will get connected to the nbn through either Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Fibre to the Building (FTTB). Fixed Wireless, or Satellite. Commander offers FTTP, FTTN, FTTB and Fixed Wireless however it does not offer Satellite. 

Whether it’s underground or via overhead lines the nbn fibre-optic cable will (in most cases) run right up to your place of business.

Fixed Wireless
For businesses in less densely populated areas a fibre-optic cable will run to a local transmission base station where a signal will make its way to an antenna on your roof.

What new equipment will I need? Navigation Show below Hide below

Depending on your requirements and current technology you will need to have the following equipment installed:

For Fibre to the Premise (FTTP)

Premises Connection Device (PCD)

This will installed by the nbn to the outside of your building. You will need to choose a place outside your building that is both accessible and clear of obstructions. Your nbn installer may fit this prior to connection, in preparation for the ‘Ready for Service’ date in your area

Network Termination Device (NTD)

This will be installed inside your building by the nbn. This must be located within 3 metre of a power point and close to where you want your router.

Battery Backup (optional)

The Battery Backup should provide you with a total of approximately 5 hours of backup battery power without mains power under typical circumstances which can be assessed to make calls over a standard non-powered telephone connected to an appropriate service over one of the NTD voice ports in an emergency. Please note that a battery will be installed if you do not specify not to.


The Router may be provided by your supplier.

For Fibre to the Node/Fibre to the Basement (FTTN/FTTB)

You will require a compatible router from your provider to plug your phone and internet into.

To ensure the continuity of your voice service and is provisioned under the same number, your provider should include voice band continuity as part of the order.

What do I need to do before connecting to the nbn? Navigation Show below Hide below

There are a few things every business needs to consider when they move to the nbn network and please remember that moving to the nbn is not automatic.

- Before upgrading to the nbn check what other services may be affected, things like alarms, EFTPoS/HiCaps and fax machine will also be affected by this change.
- Consider the locations for the Premises Connection Device (PCD) and the Network Termination Device (NTD)
- Planning is the key.  Think about the services you need to switch over now and what you are likely to need in the future as your business expands.  Call our nbn team on 1300 682 163 to help you future-proof your business communications.

What do I need to consider when selecting the location my new nbn equipment? Navigation Show below Hide below

Please consider the following when selecting the location of your nbn equipment.

- Ensure the location is within 40 meters of a utility box outside your premise
- Ensure the location is within 3 metres of a powerpoint
- Select a place that is close to where you have/will have your router
- Select a place that is well ventilated, away from extreme temperatures, dampness, steam dirt or dust
- If you have a small telephone system, how far is it from your Main Distribution Frame (MDF) or nbn connection point?

Your nbn installer will advise you if your selected location is possible or whether you will need to pay extra for installation.

It is important that you also think about your internal wiring requirements, as depending on your needs changes may be required.  Please note that the installation of the nbn does not include additional network wiring and any additional wiring will be your responsibility. Please call our nbn team on 1300 682 163 if you have any questions.

What happens when the copper network gets disconnected? Navigation Show below Hide below

These services will be permanently switched off around 18 months after an area is announced as nbn ready. If you wish to continue to make calls and remain connected to the internet you will need to upgrade to an nbn service/plan. This means that simple installation of the NBN box and connection to a data service does not stop disconnection – You need to make sure your voice services are migrated to the nbn too.

Please note that copper services may not be disconnected for premises connected by either fixed wireless or the satellite service.  Currently only the FTTP/B/N parts of the nbn network are currently subject to copper disconnections.

What services are being disconnected? Navigation Show below Hide below

The nbn is the new telecommunications network for Australia.  This network will replace almost all existing landline phone, ADSL internet and Telstra cable internet services.  These services will be permanently switched off around 18 months after an area is announced as nbn ready. In the short-term, only fixed line PSTN services will be disconnected, with more complex services being disconnected in the future.

Please note that copper services may not be disconnected for premises connected by either fixed wireless or the satellite service.  Currently only the FTTP/B/N parts of the nbn network are subject to copper disconnections.

Will my security alarm, EFTPOS or fax machine work when I switch to the nbn? Navigation Show below Hide below

The rollout of the nbn network will involve new technologies and some existing devices may not be compatible with these at all times.  Your devices provider can advise whether their equipment will work when connected to the nbn and if necessary, what alternative solutions are available.