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International Roaming

International Roaming allows you to make and receive calls, texts and emails and access the internet on your Commander mobile service whilst overseas. With over 360 networks in more than 170 destinations around the world, it’s easy for anyone from home to contact you. Plus, all charges incurred overseas are conveniently billed back to your mobile account, in Australian dollars.

International Roaming is not automatically activated on your Commander mobile service. If you are heading overseas, you will need to request to have International Roaming activated before you depart.

Australian Communications and Media Authority (ACMA) Information Fact Sheet

The ACMA have produced the following fact sheet: (ACMA) Information Sheet


How do I activate International Roaming?

International Roaming is not automatically available on your mobile service and should be arranged at least 48 hours prior to your planned travel period.

To activate International Roaming, please use our International Roaming Request Form or contact Commander Customer Care on 132 777 at least 48 hours before you leave Australia.


Avoiding Bill Shock

In order to avoid "bill shock" after traveling overseas, you should consider disabling 3G/4G internet access (mobile data) on your device as many apps will continue to use mobile data automatically for updates or to push you notifications such as social media information.

When traveling overseas, be mindful when answering any incoming calls (and listening to voicemail) because you will incur the charges, not the caller. If preferred, set your call diversion/barring to block all incoming calls and deactivate Voicemail.


Top Tips when using International Roaming

All roaming charges are excluded from your mobile plan’s monthly included values therefore, whilst convenient, International Roaming can often be quite costly.

Organising a local SIM in the country you are travelling to, is a good way of avoiding high mobile roaming charges.

If you decide to use your Commander mobile services overseas, pleased keep these tips in mind:

  • To avoid accidental use in your pocket or bag, remember to lock your handset's keypad when not in use.
  • Setup an unconditional diversion to your Voicemail to avoid charges for incoming calls while you are overseas. This must be actioned before leaving Australia to ensure successful provisioning on the network.
  • Turn off Mobile Data Roaming to avoid charges from mobile apps, email or GPS trying to connect to overseas networks without you knowing. This can be actioned via your handset menu settings. Check your handset user guide for instructions.

If you're unsure what your charges are or need help while you're roaming, please call Commander Customer Care +61 3 6215 7808.


Spend Management Tools

Commander provides spend management tools in relation to international mobile roaming charges. You can contact us to obtain your current usage though there may be significant delays in receiving usage data. You may wish to familiarise yourself with the Maximum Charge Information for calls, SMS and mobile data usage within the country you are visiting (see below).


Alternatives to International Roaming

If you do not wish to use international roaming, you can still stay in contact by:

  • Using Wi-Fi (often for free at many restaurants and public places).
  • Using a prepaid SIM card or a ‘travel pack’ with a set value.

Using a local SIM card from your destination, after unlocking your device (details on how to unlock your device are provided below).


Deactivating International Roaming

International Roaming can be deactivated by calling 132 777 from within Australia, or +61 3 6215 7808 if you are overseas.


Unlocking your mobile device

Handsets provided by Commander are unlocked and can be used on compatible networks in overseas locations.


Maximum Charge Information

The maximum charges for certain usages of your mobile device while roaming are set out in the links below.

If you require information for a country not listed please contact us on 132 777.

Please Note: International Roaming rates are subject to change without notice, due to fluctuations in international currency exchange rates and changes to charges imposed by the overseas network.


Top Ten Countries

Please select a country below to view the usage charges:

View the Country Zone you are roaming in. Navigation Show below Hide below

International Roaming Zone

Zone 1
Zone 2
Zone 3
 Afghanistan Algeria* AeroSpace*
 Albania
Anguilla
Maritime 
Armenia
Antigua and Barbuda
 
Austria
Argentina
 
Azerbaijan
Aruba
 
Bangladesh
Bahrain
 
Belarus
Barbados
 
 Belgium  Belize*  
 Bhutan*  Bermuda  
 Bosnia and Herzegovina  Bolivia  
 Brunei Darussalam  Bonaire  
 Bulgaria Botswana   
 Cambodia Brazil   
Canada   Cameroon*  
 China Cayman Islands   
 Croatia  Chad  
 Cyprus Chile   
 Czech Republic Colombia   
 Denmark  Congo (Democratic Republic of the)*  
 Estonia Congo (Republic of the)*   
Faroe Islands   Cook Islands  
 Fiji Costa Rica 
 Finland Cote D'lvoire*   
 France Curacao & Bonaire   
 French Polynesia  Dominica  
 Georgia Dominican Republic   
 Germany Egypt   
 Gibralter  El Salvador*  
 Greece  Ethiopia*  
Guam & the Northern Marianas  French Guiana*   
Guernsey  Ghana   
 Hong Kong Grenada   
 Hungary  Guatemala*  
 Iceland  Guinea Bissau*  
 India Guinea*   
 Indonesia  Guyana  
 Ireland Haiti   
 Isle of Man  Iran*  
 Italy Iraq*   
 Japan Israel   
 Jersey Jamaica   
 Kazakhstan Jordan   
 Korea South  Kenya  
 Kyrgyzstan  Kuwait*  
 Laos Lebanon*   
 Lativia  Liberia*  
 Liechtenstein  Madagascar  
 Lithuania Malawi*   
 Luxembourg  Mauritania*  
 Macau Mauritius   
 Macedonia  Mexico  
 Malaysia Morocco*   
 Malta  Mozambique  
Monaco  Namibia*   
 Monglia  Nigeria  
 Montenegro Oman   
 Myanmar  Palestine  
 Nauru  Panama  
 Nepal*  Paraguay*  
 Netherlands  Peru  
 New Zealand  Qatar  
Norfolk Island*   Reunion Island*  
 Norway  Rwanda*  
 Pakistan  Saudi Arabia  
 Papua New Guinea Senegal*   
 Philippines  Seychelles  
 Poland  South Africa  
 Portugal South Sudan*   
 Puerto Rico St. Kitts and Nevis   
 Romania  St. Lucia  
Russia   St. Vincent and the Grenadines  
Samoa  Sudan   
 San Marino  Syria*  
Serbia  Tanzania   
 Singapore Trinidad and Tobago   
Slovak Republic   Tunisia*  
 Slovenia  Turks and Caicos  
 Solomon Islands*  Uganda  
Spain  United Arab Emirates   
 Sri Lanka  Uruguay  
 Sweden Venezuela   
 Switzerland Yemen*   
 Taiwan  Vietnam  
 Tajikistan Zambia*   
 Thailand  Zimbabwe*  
Timor-Leste     
 Tonga    
 Turkey    
 Ukraine    
United Kingdom     
United States of America     
US Virgin Islands     
Uzbekistan     
Vanuatu     
 Vatican City    
* Data International Roaming is not available in this country (as at 6th June 2015).

New Zealand Navigation Show below Hide below

New Zealand International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from New Zealand  $1.00
 Making a 1 minute call to Australia within New Zealand  $1.00
 Receiving a 1 minute call while roaming in New Zealand  $1.00
 Sending an SMS message to Australia from New Zealand  $0.50
 Sending an SMS message to a number within New Zealand  $0.50
 Receiving an SMS message while roaming in New Zealand
 nil
 Using 1 megabyte of data while roaming in New Zealand  $0.50

Indonesia Navigation Show below Hide below

Indonesia International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from Indonesia  $1.00
 Making a 1 minute call to Australia within Indonesia  $1.00
 Receiving a 1 minute call while roaming in Indonesia  $1.00
 Sending an SMS message to Australia from Indonesia  $0.50
 Sending an SMS message to a number within Indonesia  $0.50
 Receiving an SMS message while roaming in Indonesia
 nil
 Using 1 megabyte of data while roaming in Indonesia  $0.50

United States of America Navigation Show below Hide below

United States of America International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from USA  $1.00
 Making a 1 minute call to Australia within USA  $1.00
 Receiving a 1 minute call while roaming in USA  $1.00
 Sending an SMS message to Australia from USA  $0.50
 Sending an SMS message to a number within USA  $0.50
 Receiving an SMS message while roaming in USA
 nil
 Using 1 megabyte of data while roaming in USA  $0.50

Thailand Navigation Show below Hide below

Thailand International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from Thailand  $1.00
 Making a 1 minute call to Australia within Thailand  $1.00
 Receiving a 1 minute call while roaming in Thailand  $1.00
 Sending an SMS message to Australia from Thailand  $0.50
 Sending an SMS message to a number within Thailand  $0.50
 Receiving an SMS message while roaming in Thailand
 nil
 Using 1 megabyte of data while roaming in Thailand  $0.50

United Kingdom Navigation Show below Hide below

United Kingdom International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from UK  $1.00
 Making a 1 minute call to Australia within UK  $1.00
 Receiving a 1 minute call while roaming in UK  $1.00
 Sending an SMS message to Australia from UK  $0.50
 Sending an SMS message to a number within UK  $0.50
 Receiving an SMS message while roaming in UK
 nil
 Using 1 megabyte of data while roaming in UK  $0.50

China Navigation Show below Hide below

China International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from China  $1.00
 Making a 1 minute call to Australia within China  $1.00
 Receiving a 1 minute call while roaming in China  $1.00
 Sending an SMS message to Australia from China  $0.50
 Sending an SMS message to a number within China  $0.50
 Receiving an SMS message while roaming in China
 nil
 Using 1 megabyte of data while roaming in China  $0.50

Fiji Navigation Show below Hide below

Fiji International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from Fiji  $1.00
 Making a 1 minute call to Australia within Fiji  $1.00
 Receiving a 1 minute call while roaming in Fiji  $1.00
 Sending an SMS message to Australia from Fiji  $0.50
 Sending an SMS message to a number within Fiji  $0.50
 Receiving an SMS message while roaming in Fiji
 nil
 Using 1 megabyte of data while roaming in Fiji  $0.50

Singapore Navigation Show below Hide below

Singapore International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from Singapore  $1.00
 Making a 1 minute call to Australia within Singapore  $1.00
 Receiving a 1 minute call while roaming in Singapore  $1.00
 Sending an SMS message to Australia from Singapore  $0.50
 Sending an SMS message to a number within Singapore  $0.50
 Receiving an SMS message while roaming in Singapore
 nil
 Using 1 megabyte of data while roaming in Singapore  $0.50

Malaysia Navigation Show below Hide below

Malaysia International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from Malaysia  $1.00
 Making a 1 minute call to Australia within Malaysia  $1.00
 Receiving a 1 minute call while roaming in Malaysia  $1.00
 Sending an SMS message to Australia from Malaysia  $0.50
 Sending an SMS message to a number within Malaysia  $0.50
 Receiving an SMS message while roaming in Malaysia
 nil
 Using 1 megabyte of data while roaming in Malaysia  $0.50

Hongkong Navigation Show below Hide below

Hong Kong International Roaming Charges

 Usage Max Charge
 Making a 1 minute call to Australia from Hong Kong  $1.00
 Making a 1 minute call to Australia within Hong Kong  $1.00
 Receiving a 1 minute call while roaming in Hong Kong  $1.00
 Sending an SMS message to Australia from Hong Kong  $0.50
 Sending an SMS message to a number within Hong Kong  $0.50
 Receiving an SMS message while roaming in Hong Kong
 nil
 Using 1 megabyte of data while roaming in Hong Kong  $0.50

What Countries are in Zone 1, Zone 2 and Zone 3?

When using your Commander mobile service overseas, you will be charged the rates applicable to the country you are roaming in, depending on which zone the country is in.

Charges apply for both making and receiving a call whilst roaming overseas. When someone calls you (from Australia or overseas), they will be charged the normal cost of a call or message to a mobile in Australia. You pay the zone rate for receiving calls in the country you are roaming in.

Once you know the country zone you are travelling to, use the table below to determine the applicable roaming charges:

International Roaming Zone Rate Zone 1  Zone 2  Zone 3
National Voice Calls within the same country (per min)  $1.00 $2.00  $4.00
International Voice Calls outside the country you are in (per min)  $1.00  $2.00 $4.00
To receive Voice Calls (per min)  $1.00  $2.00 $4.00
National Video Calls in same country (per min)  $1.00  $2.00 $4.00
International Video Calls outside the country you are in (per min)  $1.00  $2.00 $4.00
To receive Video Calls (per min)  $1.00  $2.00 $4.00
Flagfall (per outgoing Voice and Video call)  Nil
 SMS to AU number (per 160 characters)  $0.50 $1.00 $1.00 
 SMS to a non-AU number (per 160 characters)  $0.50  $1.00 $1.00 
 To receive SMS  No Charge
 MMS to AU number (per message)  $0.50 + $0.005 per 10KB $0.50 + $0.01 per 10KB  $0.50 + $15.50 per MB 
 MMS to non-AU number (per message)  $0.75 + $0.005 per 10KB  $0.75 + $0.01 per 10KB $0.75 + $15.50 per MB 
 To receive MMS (per message) $0.50 per MB  $1.00 per MB  $15.50 per MB 
Mobile data (charged in 10kB increments)  $0.005 per 10KB   $0.01 per 10KB $0.155 per 10KB 

  • All rates and charges are listed in $AUD.
  • GST does not apply to roaming charges (with the exception of the 'standard' National SMS/MMS and 'standard' International SMS/MMS rates).
  • Voice & Video Calls rates charged with initial increment of 60 secs & per 30 seconds thereafter.

Can I use Mobile Data when Roaming Overseas?

All Internet browsing, downloading or other use of data (including email, MMS and tethering usage) on your mobile outside Australia will incur data roaming charges.

Most smartphones will automatically turn data roaming off when you are overseas. If you have problems connecting to the Internet, check your handset settings to make sure your Data Roaming is set to "ON". Data network access may not be available or supported in all countries.


Can I use my Commander Mobile service at sea?

You can use your mobile service on board maritime vessels while the ship is at sea. When you make a call, send a message or use data services you will be charged the International Roaming rate for the zone of Maritime (Zone 3).

When the ship is approaching port, the in-ship system will turn itself off and you may lose your mobile service until the ship reaches the port.

Once in port, you can connect to the local roaming network at which point you will be charged the International Roaming zone rate for the country you are in.

To find which cruise you can use your mobile service on, access www.mcp.com; www.cellularatsea.com; www.siminn.co.uk and www.seanet.se.


Can I access my Voicemail Overseas?

To check your Voicemail, call 321 from your roaming activated mobile phone. Standard roaming charges apply.

Alternatively, SMS 'A' to 321 and Voicemail will call you back and play your messages. Set up a Voicemail PIN code before leaving as some short codes may not work in all countries. Note: 321 SMS will trigger an outbound call from the Voicemail system to your mobile. Standard roaming charges will apply to send the 321 SMS and to receive this call.